Contact Us

This page explains how to get in touch with Betting Not On Gamstop, what we can help with, and where to go instead when we can't. We are an independent information site about betting sites not on GamStop. We are not a bookmaker, and we don't hold your account, your money or your bets.

We don't publish a named author or staff profile on this page, so we haven't listed one. Use the contact route provided on mountfieldgroupplc.com, such as the contact form or address shown alongside this page, rather than any email address you find elsewhere. If you're unsure whether a message really comes from us, don't send personal or account details.

What you can contact us about

• Corrections: a fact, offer or term on one of our pages looks out of date or wrong.
• Feedback on a guide: something was unclear, such as wagering requirements, withdrawal checks or fractional odds.
• Suggestions: a topic, sport or payment question you'd like covered.
• Commercial or editorial questions: how we rank, how we are paid, or how pages are updated.

What we can't help with

We can't see or change anything inside a betting account. That means we can't do any of the following:

• Release a withdrawal or reverse a decision on a bonus.
• Reopen a closed account.
• Act as a go-between in a dispute.
• Lift or shorten a GamStop exclusion. GamStop is run independently, and we have no influence over it.

Any offer you see on this site is the operator's own advertising. The operator, not us, decides whether you qualify and applies its own terms.

If you have a problem with a betting site

Work through these steps in order:

1. Gather your account details, transaction dates, screenshots and any chat transcripts.
2. Contact the operator's customer support and ask for a written answer with a reference number.
3. If that fails, use the operator's formal complaints procedure. Check its terms for how long it says it will take to reply.
4. Check which regulator or dispute body the operator names. Be aware that a site accepting British customers is not necessarily authorised to serve them under a UK Gambling Commission licence, and an overseas licence may offer different routes for complaints.

We can't promise any complaint will succeed. Overseas-licensed sites may not offer the same protections as a UK-licensed bookmaker, so this is worth understanding before you deposit. Our Terms and Conditions set out how you may use this site.

If gambling is causing you harm

Please don't wait for a reply from us. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, and it also offers online chat. GAMSTOP lets you self-exclude from UK-licensed operators, and gambling blocking software can stop gambling sites loading on your devices. Our Responsible Gambling page explains deposit and loss limits, self-exclusion and where to find support. Gambling should never be treated as income or a way to solve money problems. You must be 18 or over to gamble.

How we handle your message

• Send only what's needed. Never include card numbers, passwords or full identity documents.
• Tell us the page and the specific statement you're querying, so we can check it.
• We review factual reports against the operator's own published terms and update the page where an error is confirmed.

We can't promise a reply time, and we may not respond to messages that ask us to resolve account disputes.

How we're funded and how we rank

We may earn commission if you join an operator through a link on this site. Commission does not buy position. Operators are assessed on the information we have researched and verified, such as offer terms, payment options and the transparency of their rules. We haven't claimed to have deposited, played or withdrawn on any site. Offers change, so always read the current terms on the operator's own site. Our About Us page explains more about who we are, and our non GamStop casinos guide covers the casino side.

Quick reference

Details above were last checked on 1 October 2026. Support numbers and services can change, so confirm them on the official GamCare and GAMSTOP websites.